Contact the scheme agent
If you need to get in touch with the insurer to respond to these requests, to seek help or support, or to make a complaint, visit the insurance agent’s website...
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icare aligns CSP contract tenures for the Nominal Insurer
icare has extended its contract with Employers Mutual Limited (EML) for 12 months to continue to provide claims management services under the Nominal Insurer until 31 December 2022...
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EML - Nominal Insurer Claims Service Provider Contract - Execution Version Redacted
2023 Claims Service Provider Agreement: Agreement for the provision of services to icare for the Nominal Insurer Workers Compensation Claims and Injury Management Services...
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icare and eml managing mental health seminar drives improved management of mental illness in NSW first-responder agencies
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Workers insurance claims
We work with injured workers and their employers to ensure that every injured worker receives the right treatment and support at the right time...
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Professional Standards Framework designed for NSW Nominal Insurer and Treasury Managed Fund workers compensation
icare has developed, in conjunction with industry, a framework of professional standards for workers compensation claims management professionals within the NSW Nominal Insurer and the Treasury...
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Promontory - Ninth Quarterly Update on icare's Improvement Program
This update sets out Promontory Australia’s observations on icare’s progress in addressing the McDougall and GAC Recommendations during the period from 1 November 2023 to 30 January 2024...
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New Claims Model – Provider FAQ
An information pack for providers with frequently asked questions (FAQs) about the changes to claims management...
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New Claims Model – Employer FAQ
An information pack for employers with frequently asked questions (FAQs) about the changes to claims management...
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New Claims Model – Broker FAQ
An information pack for brokers with frequently asked questions (FAQs) about the changes to claims management...
