1. icare to allocate employer policies across Claims Service Providers

    Information

    From 1 January 2023, icare expanded the number of Claims Service Providers within the Nominal Insurer scheme to six partners to ensure injured workers get the best possible care when they need it most...

  2. About Claims Service Providers and employer choice

    Information

    Information on the way workers compensation claims are managed in NSW by our panel of Claims Service Providers...

  3. Types of workers insurance disputes

    Information

    If you think your insurer has got something wrong, you have the right to ask for a review of a decision made about your application, claims, work capacity and injury management in workers insurance...

  4. How to invoice Workers Insurance

    Information

    We pay service providers directly for approved medical, hospital and rehabilitation services provided to Workers Insurance customers...

  5. Organisations involved in a workers compensation claim dispute

    Information

    The organisations that govern workers insurance and the dispute processes...

  6. Working with us

    Information

    Find out how you can work with us to provide services, such as wheelchairs, lawn mowing and providing equipment to injured people in NSW...

  7. icare publishes new performance data on Claims Service Providers

    News

    New performance data on the icare website to help eligible employers to choose their provider...

  8. Freeze announced on eligible employers moving between claim service providers

    News

    Insurance and Care NSW (icare) has announced it will introduce a six-month freeze on employers moving between claim service providers while icare finalises the open market tender for new claims...

  9. Nominal Insurer Claims Model 2023

    Information

    The Claims Management Service Model offers larger employers a choice of claims service provider...

  10. icare CASE Awards

    Information

    icare Care and Service Excellence (CASE) Awards recognise outstanding service delivery in the NSW workers compensation industry...