1. icare submission to McDougall Review

    PDF [7.1 MB]

    icare and Workers Compensation Independent Review - Submission by Insurance and Care NSW...

  2. icare public access disclosure log

    Reports PDF [0.2 MB]

    Public access disclosure agreement...

  3. icare and State Insurance and Care Governance Act 2015 Independent Review

    Reports PDF [5.3 MB]

    The Independent Review Report on icare and State Insurance and Care Governance Act 2015 by the Hon Robert McDougall QC, Independent Reviewer, 30 April 2021...

  4. Multicultural Inclusion Action Plan FY21-23

    Policies PDF [84 KB]

    By implementing this Multicultural plan we will embody a way of working that ensures we are open and easily accessible to people from all cultural backgrounds...

  5. Customer Advocate report - Customer Vulnerability

    Reports PDF [0.8 MB]

    This document is the report into customer vulnerability in the Nominal Insurer Workers Compensation Scheme, prepared by the Customer Advocate...

  6. Respect & Resilience: Development, Implementation and Program Evaluation

    Information PDF [7.7 MB]

    The report outlines the prevalence of customer misbehaviour and the impact that these behaviours have on people, business and the wider community...

  7. Shine Winter 2022

    Stories PDF [2.4 MB]

    Real-life stories of resilience, recovery, personal growth and new beginnings...

  8. Shine Winter 2021

    Stories PDF [3 MB]

    Sharing stories, ideas and news across Lifetime Care and Workers Care...

  9. Jess' story: sister, daughter, young carer, her own person

    Stories

    When Jess's brother broke his back in a car accident it changed her life too. She has written her own honest and emotional account of being the sibling of an accident survivor...