1. Liability decisions for mental health claims

    Information

    All claims that proceed beyond the provisional liability phase must proceed to a liability decision, in accordance with legislation and guidelines from the State Insurance Regulator Authority (SIRA)...

  2. Weekly payments

    Information

    Once your worker's claim has been accepted for liability, they will start to receive weekly payments to assist with their recovery whilst they are unable earn their usual income...

  3. Eligibility for continuation of wages and medical benefits

    Information

    Your employee's entitlement to weekly benefits is limited by the workers compensation legislation...

  4. Common psychological treatments

    Information

    Different types of mental health conditions require different treatments. Psychological treatments provide either an alternative to medication, or work alongside medication...

  5. Your return to work obligations

    Information

    Supporting your injured worker to return to safe and sustainable work as soon as possible is necessary to meet your legal obligations...

  6. Medical expenses and other medical-related entitlements

    Information

    As part of the claim, your worker may be entitled to medical expenses to assist them with their recovery and return to work journey...

  7. Treatment entitlements for the injured worker

    Information

    Injured workers can claim expenses relating to medical treatments and services, including ambulance service, hospital treatment, aids, medical and related health treatment and workplace rehabilitation...

  8. Injured worker obligations

    Information

    Better return-to-work outcomes are achieved when workplaces engage with workers early and provide support to facilitate timely and safe return to work...

  9. Whole person impairment

    Information

    A worker who has sustained an injury that results in permanent impairment may be entitled to receive a lump sum payment as compensation...

  10. How decisions are made

    Information

    When your case manager has all the available information before them, they may be ready to make a formal liability decision...