1. How to dispute a decision about your treatment and care needs

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    Information for icare lifetime care participants on how to resolve an issue if you are unhappy with a decision made about your treatment and care needs...

  2. Complaints and feedback

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    We’re here to help and value what you have to say. If we’ve exceeded your expectations, or we haven’t met them, we want to hear from you straight away...

  3. How to lodge an eligibility dispute with Lifetime Care

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    If you’re not happy with a decision we’ve made about your eligibility, you have the right to dispute this decision, which will be resolved through a formal dispute process...

  4. Customer complaints: Our commitment to you

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    If you’re unhappy with any aspect of your experience with icare, this is our promise to you...