1. Dispute resolution is changing in 2019

    News

    The State Insurance Regulatory Authority (SIRA) has announced that the start date for reforms to the workers compensation dispute resolution process will be 1 January 2019...

  2. Disputes and complaints

    Information

    The period after a work-related injury or illness can be complex and challenging for both employers and workers. The uncertainty that can sometimes follow may lead to complaints and disputes...

  3. Lodge a complaint or dispute

    Information

    If you’re dissatisfied with the service you've received, you can make a complaint...

  4. Forms and resources for injured or ill people

    Information

    Browse our forms and resources and download PDF documents specific to you...

  5. Review a benefit decision with icare Dust Diseases Care

    Information

    If you’re not satisfied with a decision we’ve made, there are a range of options available to you to help initiate an internal review...

  6. Legal costs for lodging a workers compensation dispute

    Information

    Legal costs for workers insurance disputes and how you may get legal assistance...

  7. Organisations involved in a workers compensation claim dispute

    Information

    The organisations that govern workers insurance and the dispute processes...

  8. Complaints and feedback

    Information

    We’re here to help and value what you have to say. If we’ve exceeded your expectations, or we haven’t met them, we want to hear from you straight away...

  9. How to dispute a decision about your treatment and care needs

    Information

    Information for icare lifetime care participants on how to resolve an issue if you are unhappy with a decision made about your treatment and care needs...

  10. How to lodge an eligibility dispute with Lifetime Care

    Information

    If you’re not happy with a decision we’ve made about your eligibility, you have the right to dispute this decision, which will be resolved through a formal dispute process...