1. Customer complaints: Our commitment to you

    Information

    If you’re unhappy with any aspect of your experience with icare, this is our promise to you...

  2. How to dispute a decision about your treatment and care needs

    Information

    Information for icare lifetime care participants on how to resolve an issue if you are unhappy with a decision made about your treatment and care needs...

  3. Complaints and feedback

    Information

    We’re here to help and value what you have to say. If we’ve exceeded your expectations, or we haven’t met them, we want to hear from you straight away...

  4. How to lodge an eligibility dispute with Lifetime Care

    Information

    If you’re not happy with a decision we’ve made about your eligibility, you have the right to dispute this decision, which will be resolved through a formal dispute process...

  5. icare Workers Insurance Review of a Decision Request Form

    Forms PDF [0.1 MB]

    icare Workers Insurance Review of a Decision Request Form...

  6. Dispute resolution is changing in 2019

    News

    The State Insurance Regulatory Authority (SIRA) has announced that the start date for reforms to the workers compensation dispute resolution process will be 1 January 2019...

  7. Forms and resources for injured or ill people

    Information

    Browse our forms and resources and download PDF documents specific to you...

  8. Review a benefit decision with icare Dust Diseases Care

    Information

    If you’re not satisfied with a decision we’ve made, there are a range of options available to you to help initiate an internal review...

  9. Lodge a complaint or dispute

    Information

    If you’re dissatisfied with the service you've received, you can make a complaint...

  10. Organisations involved in a workers compensation claim dispute

    Information

    The organisations that govern workers insurance and the dispute processes...