1. Customer complaints: Our commitment to you

    Information

    If you’re unhappy with any aspect of your experience with icare, this is our promise to you...

  2. Forms and resources for injured or ill people

    Information

    Browse our forms and resources and download PDF documents specific to you...

  3. Lodge a complaint or dispute

    Information

    If you’re dissatisfied with a decision or the service received from icare HBCF or its scheme agents, you can make a complaint through applicable internal dispute resolution (review) processes...

  4. Claims management decision framework

    Information

    The claims management decisions framework outlines decision responsibilities and accountabilities for appointed claims service providers and icare as the nominal insurer...

  5. Disputes and complaints

    Information

    The period after a work-related injury or illness can be complex and challenging for both employers and workers. The uncertainty that can sometimes follow may lead to complaints and disputes...

  6. Review a benefit decision with icare Dust Diseases Care

    Information

    If you’re not satisfied with a decision we’ve made, there are a range of options available to you to help initiate an internal review...

  7. Organisations involved in a workers compensation claim dispute

    Information

    The organisations that govern workers insurance and the dispute processes...

  8. How to lodge a dispute about a decision on your workers compensation claim

    Information

    Find out how to lodge a dispute about your workers compensation claim...

  9. Legal costs for lodging a workers compensation dispute

    Information

    Legal costs for workers insurance disputes and how you may get legal assistance...

  10. Complaints and feedback: Lifetime Care participants and Workers Care workers

    Information

    We’re here to help and value what you have to say. If we’ve exceeded your expectations, or we haven’t met them, we want to hear from you straight away...