Customer complaints: Our commitment to you
If you’re unhappy with any aspect of your experience with icare, this is our promise to you...
If you’re unhappy with any aspect of your experience with icare, this is our promise to you...
Browse our forms and resources and download PDF documents specific to you...
If you’re dissatisfied with a decision or the service received from icare HBCF or its scheme agents, you can make a complaint through applicable internal dispute resolution (review) processes...
The claims management decisions framework outlines decision responsibilities and accountabilities for appointed claims service providers and icare as the nominal insurer...
The period after a work-related injury or illness can be complex and challenging for both employers and workers. The uncertainty that can sometimes follow may lead to complaints and disputes...
If you’re not satisfied with a decision we’ve made, there are a range of options available to you to help initiate an internal review...
The organisations that govern workers insurance and the dispute processes...
Find out how to lodge a dispute about your workers compensation claim...
Legal costs for workers insurance disputes and how you may get legal assistance...
We’re here to help and value what you have to say. If we’ve exceeded your expectations, or we haven’t met them, we want to hear from you straight away...