1. Customer complaints: Our commitment to you

    Information

    If you’re unhappy with any aspect of your experience with icare, this is our promise to you...

  2. Dispute resolution is changing in 2019

    News

    The State Insurance Regulatory Authority (SIRA) has announced that the start date for reforms to the workers compensation dispute resolution process will be 1 January 2019...

  3. icare Workers Insurance Review of a Decision Request Form

    Forms PDF [0.1 MB]

    icare Workers Insurance Review of a Decision Request Form...

  4. Disputes and complaints

    Information

    The period after a work-related injury or illness can be complex and challenging for both employers and workers. The uncertainty that can sometimes follow may lead to complaints and disputes...

  5. Lodge a complaint or dispute

    Information

    If you’re dissatisfied with the service you've received, you can make a complaint...

  6. Review a benefit decision with icare Dust Diseases Care

    Information

    If you’re not satisfied with a decision we’ve made, there are a range of options available to you to help initiate an internal review...

  7. Legal costs for lodging a workers compensation dispute

    Information

    Legal costs for workers insurance disputes and how you may get legal assistance...

  8. How to lodge a dispute about a decision on your workers compensation claim

    Information

    Find out how to lodge a dispute about your workers compensation claim...

  9. Organisations involved in a workers compensation claim dispute

    Information

    The organisations that govern workers insurance and the dispute processes...

  10. Forms and resources for injured or ill people

    Information

    Browse our forms and resources and download PDF documents specific to you...