1. icare Workers Insurance Review of a Decision Request Form

    Forms PDF [0.1 MB]

    icare Workers Insurance Review of a Decision Request Form...

  2. Lodge a complaint or dispute

    Information

    If you’re dissatisfied with the service you've received, you can make a complaint...

  3. Forms and resources for injured or ill people

    Information

    Browse our forms and resources and download PDF documents specific to you...

  4. Legal costs for lodging a workers compensation dispute

    Information

    Legal costs for workers insurance disputes and how you may get legal assistance...

  5. How to lodge a dispute about a decision on your workers compensation claim

    Information

    Find out how to lodge a dispute about your workers compensation claim...

  6. Organisations involved in a workers compensation claim dispute

    Information

    The organisations that govern workers insurance and the dispute processes...

  7. How to dispute a decision about your treatment and care needs

    Information

    Information for icare lifetime care participants on how to resolve an issue if you are unhappy with a decision made about your treatment and care needs...

  8. Complaints and feedback

    Information

    We’re here to help and value what you have to say. If we’ve exceeded your expectations, or we haven’t met them, we want to hear from you straight away...

  9. Customer complaints: Our commitment to you

    Information

    If you’re unhappy with any aspect of your experience with icare, this is our promise to you...

  10. Claims management decision framework

    Information

    The claims management decisions framework outlines decision responsibilities and accountabilities for appointed claims service providers and icare as the nominal insurer...