1. Our story

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    We're changing the way people think about insurance & care. We deliver world-class insurance and care services to the business, people and communities of NSW...

  2. How to dispute a decision about your treatment and care needs

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    Information for icare lifetime care participants on how to resolve an issue if you are unhappy with a decision made about your treatment and care needs...

  3. Working with a Lifetime Care case manager

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    Through our care schemes, some participants are partnered with a case manager to help coordinate their treatment, rehabilitation and care needs...

  4. Complaints and feedback

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    We’re here to help and value what you have to say. If we’ve exceeded your expectations, or we haven’t met them, we want to hear from you straight away...

  5. How to lodge an eligibility dispute with Lifetime Care

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    If you’re not happy with a decision we’ve made about your eligibility, you have the right to dispute this decision, which will be resolved through a formal dispute process...

  6. Brain injury services

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    Information on the resources and support groups available to icare lifetime care participants and workers in the icare workers care program who have a brain injury...

  7. Returning to school or study after a motor accident injury

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    Information for icare lifetime care participants and families about how we can help get them back to school or study...

  8. Returning to work following a severe injury

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    Information for participants of icare lifetime care and icare workers care program wanting to return to work after a severe injury...

  9. Support and resources for people living with a spinal cord injury

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    Information on the resources and support groups available to icare lifetime care participants and workers in the icare workers care program participants who have a spinal cord injury...

  10. Requesting an advocate

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    If you have a complaint, dispute or issue to resolve with icare, you are welcome to find an advocate to help you resolve an issue with us on your behalf...