1. Contact the scheme agent

    Information

    If you need to get in touch with the insurer to respond to these requests, to seek help or support, or to make a complaint, visit the insurance agent’s website...

  2. How to escalate concerns

    Information

    How to identify and escalate risks and concerns facing your patient...

  3. Complaints and feedback: GPs and health professionals

    Information

    Find out how to make a complaint and leave your feedback regarding the experience you’ve had with icare workers insurance...

  4. Case conferences

    Information

    Case conferences are designed to bring a worker’s support team together to agree on the best pathway forward...

  5. Psychological injuries

    Information

    When you are treating a patient with psychological injury, you need to be aware of the risks and ensure that you assess the person holistically...

  6. Health Benefits of Good Work

    Information

    A repository of research, evidence and tools for GPs treating injured workers...

  7. Equipment repairs and maintenance

    Information

    Information for service providers working with Lifetime Care and Workers Care on requesting repairs or maintenance of equipment, otherwise known as assistive technology (AT)...

  8. Healthcare consumables

    Information

    icare can pay for healthcare consumables needed due to a motor accident or workplace injury for participants in the Lifetime Care Scheme or workers in the Workers Care Program...

  9. Equipment Panel

    Information

    The Equipment Panel supplies and services disability and healthcare equipment, otherwise known as assistive technology (AT), for people in Lifetime Care and the Workers Care Program...

  10. Equipment requests

    Information

    Information for service providers working with Lifetime Care and Workers Care on requesting equipment, otherwise known as assistive technology (AT)...