Lodge a complaint or dispute
If you’re dissatisfied with a decision or the service received from icare HBCF or its scheme agents, you can make a complaint through applicable internal dispute resolution (review) processes...
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Apply for eligibility with us
How to apply for eligibility to obtain HBCF cover for residential building work in NSW...
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Quoting for claims work
The HBCF Claims Quoting System (CQS) allows you to register interest in completing work on any of our current claims...
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Apply for Lifetime Care
Anyone who has sustained a severe motor accident injury in NSW can apply to become an icare lifetime care participant. You’ll be assisted by an icare lifetime care coordinator throughout the process...
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How to lodge an eligibility dispute with Lifetime Care
If you’re not happy with a decision we’ve made about your eligibility, you have the right to dispute this decision, which will be resolved through a formal dispute process...
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Assessment process
Learn how the assessment process works for Dust Diseases Care applications...
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Disputes about your treatment and care needs
As a CTP Care client, you have the right to disagree with any decision that we make about your treatment and care...
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Sporting injury claims
Find out how to make a claim following a serious sports injury or death...
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Forms and resources for injured or ill people
Browse our forms and resources and download PDF documents specific to you...
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The NSW workers compensation system
Learn more about how workers compensation works in NSW...
