Become a case manager with icare Lifetime Care

Case managers play a central role supporting lifetime care participants, facilitate their treatment, rehabilitation and care needs.

Our participants have severe injuries that often require treatment, rehabilitation and care from multiple service providers. For some participants, having a case manager to coordinate all services means they can receive the care they need with a single point of contact. As a case manager, you’ll work with the participant to identify their goals and support needs. You’ll also work with us and service providers to coordinate the services a participant needs.


Approved case managers (Lifetime Care)

Case managers within NSW must be approved by us to deliver services to Lifetime Care participants.

The workers care program also prefers to use the list of approved case managers when selecting service providers for their injured workers.

Case managers outside of NSW can choose to become an approved case manager (Lifetime Care).


Apply to become an approved case manager (Lifetime Care)

If you want to become an approved case manager with Lifetime Care, you need to submit a completed application form along with the attachments listed below:

  • Signed terms of approval
  • Proof of Professional Indemnity Insurance cover (private practitioners only)
  • Your current CV
  • A current Working with Children Check certificate (if you’ve nominated to work with children)
  • A current Police Check certificate dated within the last 5 years (private practitioners only)
  • Two recent, de-identified plans you have developed with a person with a disability

Applications are submitted to us via

Applications sent to us will be reviewed on a quarterly basis, in March, June, September and December.

Please note that applications should be submitted by the 10th of each review month to be processed in that quarter.

Mentoring for new case managers

If you’re a new case manager with lifetime care, you're expected to take part in a mentoring period once you receive your first referral.

If you're working for an organisation that already employs one or more approved case managers, you'll receive mentoring as part of your usual workplace supervision.

Where no mentor is available, we’ll source and allocate one for you.

Your responsibilities while being mentored are outlined in Mentoring Program – Information for case managers.

Training for new case managers

We currently require all new case managers to attend an Introduction to the Scheme workshop and the Case Management in the Scheme workshop prior to completion of their mentoring period. Case managers are also required to complete the eLearning modules on the person-centred approach available through our learning management system, Lifetime Learning.

Workshops are advertised on our training and workshops page and in our eNews.

Getting started

New case managers are responsible for securing their first referral.

Once you begin working with us, you will be expected to assess your own competency development according to our case manager expectations.

Together with your mentor you will determine when you are ready to apply for full approval as an approved case manager Lifetime Care).

You will then need to email us the following completed documents:

  • Case Manager competency checklist
  • One self-audit using the Case Manager Expectations Audit Tool

Join our database

We maintain a database (or Finder) of approved case managers who can deliver case management to lifetime care participants.

This database is available for use by service providers, participants and their families and the wider community. It can be used to locate potential case managers from specific localities and/or with specific experience and skills.

As a case manager, you can promote your services by providing us with your information which we can add to your entry in the Case Manager Finder.

Find a case manager

Updating your details

Approval as a case manager is given to individuals, not organisations.

This means that you can keep your status as an approved case manager with Lifetime Care even if your employment circumstances change.

We need to know about any changes to maintain an up-to-date Case Manager Finder.

Download and complete the Request to Amend Details Form below to change your details and send it to