Social support survey

icare and Griffith University are collaborating to measure social support for people who are injured at work. 

icare has partnered with Griffith University to develop a survey to measure the value of social support for people impacted by a physical workplace injury or illness.

What is social support and why is it important?

Social support refers to the supportive relationships held by a person, including work-related connections with co-workers, supervisors, and non-work such as family, friends, social and community groups. Social support has been found to contribute to the recovery and return-to-work outcomes of people injured at work , but to date, a suitable measure of social support for people injured at work has not been widely available.

Who will receive this survey?

This anonymous survey will be sent to 5000 injured workers in New South Wales who have been off work for more than 6 weeks and less than 12 months.

What is the survey about?

The survey will include questions about the injured worker’s experience of social support (both personal and in the workplace) during their recovery and return-to-work. Time to complete the survey is approximately 30 – 40 minutes.

Why are we doing this survey?

The survey will identify triggers which may contribute to an injured worker becoming socially isolated. Griffith University will then design and pilot an online social support intervention tool. Subject to the survey findings, the tool will provide case managers, employers and health providers with relevant, appropriate and timely support options to help injured worker’s recover and return to work sooner. The findings of the survey will be shared later this year, and the online tool is expected to be piloted by the second quarter of 2020.

Privacy and Confidentiality

All reporting of data will be anonymous. Participation is voluntary, and any decision to participate or not participate will not impact a claim in any way. People can withdraw from the survey at any time throughout the process.

Who is eligible?

People who have a work-related physical injury or illness in New South Wales and who have been off work for more than 6 weeks and less than 12 months.

Take the survey

If you have further questions

Please do not hesitate to contact the lead researcher on this project: Dr Samantha Ferguson on (07) 5678 0422 or email


  1. A Systematic Review: The Influence of Social Support and Social Integration Factors on Return to Work Outcomes for Individuals with Work-Related Injuries, Journal of Occupational Rehabilitation