icare shares an update on its Authorised Provider Model

Insurance and Care NSW (icare) has shared an update on its claims management service providers and eligible customers under the Authorised Provider Model.

Business colleagues sit around a table during a meeting.

In November 2019, icare announced that it would be providing eligible customers with a choice of authorised provider (Allianz, GIO or QBE) for new workers compensation claims management services under its Authorised Provider Model.

The move was a natural progression in ensuring icare continued to deliver consistent and sustainable claims services, while also responding to customers’ desire for choice.

Allianz and GIO have been offering claims management services to icare’s largest customers1 since 1 February 2020. 

Today, icare announced that QBE will also be offering claims management services to its largest customers1 from 1 May 2020.

icare also invited a second group of customers2 to transfer to Allianz, GIO or QBE from their policy renewal date (on or after 30 June 2020).

QBE will use icare’s claims management platform to manage eligible customers’ new claims. Allianz and GIO will continue to use their existing platforms to manage new claims until they start using icare’s claims management platform later this year.

icare will continue to listen and respond to customer feedback on the Authorised Provider Model. In addition, icare is considering an industry-based approach to support small to medium-sized businesses. icare will share more information on this in the coming months.

Read more on the Authorised Provider Model

 

1 - Phase one eligible customers have an Average Performance Premium (APP) or Basic Tariff Premium (BTP) that exceeds $1,000,000 for the most recently issued renewal period; or are part of a group with a Group Average Performance Premium (GAPP) or a Group Basic Tariff Premium (GBTP) that exceeds $1,000,000 for the most recently issued renewal period.

2 - Phase two eligible customers have an Average Performance Premium (APP) or Basic Tariff Premium (BTP) that is $500,000 - $1,000,000; or are part of a Group with a Group Average Performance Premium (GAPP) or Group Basic Tariff Premium (GBTP) that is $500,000 - $1,000,000 for the most recently issued renewal period.


Today, icare announced that QBE will also be offering claims management services to its largest customers1 from 1 May 2020.icare also invited a second group of customers2 to transfer to Allianz, GIO or QBE from their policy renewal date (on or after 30 June 2020). 
Today, icare announced that QBE will also be offering claims management services to its largest customers1 from 1 May 2020.icare also invited a second group of customers2 to transfer to Allianz, GIO or QBE from their policy renewal date (on or after 30 June 2020).