icare HBCF General Manager Jon East today announced that icare has appointed Gallagher Bassett (GB) as the new hbcf claims manager to provide claims management services to NSW homeowners.
The partnership will see Gallagher Bassett provide world-class claims assessment, management and payment services for all hbcf claims.
icare hbcf is currently undergoing a series of transformations to provide better services to NSW homeowners. As part of this transformation, icare hbcf has chosen to collaborate with Gallagher Bassett, based on its reputation for providing quality claims outcomes and exceptional customer service.
Commenting on the new partnership, Mr East said: “I’m excited to be working with Gallagher Bassett to deliver claims services to NSW homeowners. GB’s sole focus and passion for claims management means they have the skills, expertise and knowledge required to ensure existing and new hbcf customers receive a high quality and consistent experience.
“Both icare and Gallagher Bassett are aligned in their customer-centric mindset and as such, we will be working together to co-design and create enhanced services for NSW homeowners”, Mr East said. As of 3 October 2017, Gallagher Bassett commenced receiving claims.
Gallagher Bassett will be in touch with existing claimants to transition claims from previous providers.