Information for injured workers

icare acknowledges that living with a mental health condition can be difficult and finding the help you need through a workers compensation claim can be a challenging experience. The Mental Health Claims Hub aims to make that journey easier for you.

Purpose of the Mental Health Claims Hub

About workers compensation

Overview of the claims journey

Different workers compensation schemes

Claims Service Provider support

Other claim stakeholders

Claim lodgement

How to lodge a claim

First seven days of a claim

Ongoing communication

Liability

Liability decision types

How decisions are made

Claim benefits

Weekly benefit payments

Lump sum payments

Investigations

Types and purpose of investigations

Sharing of information

Injury management planning

Injury Management Plans

Treatment

Common mental health conditions

Common psychological treatments

Who will you interact with?

Pre-approved treatment

Requesting further treatment

Finishing treatment

Medical case conferences

Self-care strategies

Return to work

Recovery at work

Your obligations

Your employer's obligations

Return to work goals

Who can help you?

SIRA initiatives

What happens next?

Work capacity decisions

Eligibility for continuation of wages and medical benefits

Whole person impairment

Work injury damages

Retirement

Commutations

Your safety

When it's all too much or you're feeling unsafe

Other considerations

Secondary psychological injuries

Activities of daily living

Disputes and complaints

Dispute pathways

Complaints

Frequently asked questions

Mental health support services

If you have already lodged a workers compensation claim, you will be able to access support through your case manager and Nominated Treating Doctor (NTD).

If at any point you start to feel unable to keep yourself safe or experience emotional distress, there are specialised teams that you can speak to: