Review a benefit decision with icare Dust Diseases Care
If you’re not satisfied with an outcome or decision made about your application with us, you can request an internal review
If you disagree with a decision made by the Medical Assessment Panel or the Dust Diseases Authority you can request a review of that decision.
To initiate a review, you can send an email or letter to us outlining the information below.Contact us
Your application for a review should include:
- Your personal and contact information including name, date of birth, address and contact numbers
- An explanation of why you disagree with the decision
- Any new information you have that supports why you disagree with the decision
Our review process
Once we receive your request, we'll direct it to the relevant Dust Diseases Care team:
Industrial history team
If your request for review relates to your employment or exposure to dust in NSW, your request is likely to be referred to our industrial history team for review.
Medical Assessment Panel
If your request for review relates to your diagnosis or the extent of disability arising as a result of your dust disease, your request is likely to be forwarded to the Medical Assessment Panel for review.
If your request for review relates to your entitlements as a worker or as a dependant of a deceased worker, your request is likely to be referred to our compensation team.
Health care services team
If your request for review relates to medical treatments and services, your request is likely to be referred to our health care services team.
Once we've received all the information we require to make a decision, we'll endeavour to advise you of our decision within two working days. If we need more information relating to your request, we'll contact you directly.
If you're not satisfied with the outcome of a review decision made by us or the Medical Assessment Panel, you may appeal the decision by lodging a claim in the District Court of New South Wales. An appeal must be lodged within six months of being informed of the decision.