Information on icare's coronavirus (COVID-19) response and changes to our services

As the COVID-19 pandemic continues to impact everyone, we appreciate this is a difficult time for our customers and we are here to help as much as we can. 

In the links below are Frequently Asked Questions for employers and workers in relation to COVID-19 and workers compensation claims, as well as information for medical and health providers, our Lifetime Care and Workers Care participants, Dust Diseases Care clients and builders and homeowners.

This information was updated on 26 May 2020.

We have also published How COVID-19 claims are assessed, which provides guidance on the evidence and information required for a COVID-19 claim.

icare is committed to ensuring our services continue to support our customers throughout and beyond the COVID-19 pandemic. We are implementing a range of measures internally and with our claim service providers to ensure injured workers and employers experience as little disruption as possible.

In addition, we are working with the regulator to determine what changes to normal processes may be required to respond to the current situation.

For the most up-to-date health advice please visit the NSW Health website