Connecting you to your cover

The icare Workers Insurance policy hub connects you with information and updates to help you get the best out of your Workers Insurance policy.

Latest updates

Supporting you through COVID-19

If your business has been impacted by COVID-19, talk to us.

Based on your individual circumstances we may be able to support you by:

  • Reducing your wages and coverage to reflect your new circumstances.
  • Refunding you the unused portion of your premium while keeping your policy active in readiness for when you return to business.
  • Deferring your premium payments for up to six months if you’re experiencing financial hardship.

We’ve been working with our customers over recent weeks, reducing premiums for over 2000 employers by updating their policies to suit their new business circumstances.  We’ve also been able to support 450 customers in financial hardship to put their premiums on hold. Reach out to us on 13 44 22 to see how we can support you.

Making insurance simple for small employers

We understand that navigating your workers insurance can be difficult, but rest assured, renewing your policy is simple and we're here to help.

Watch our video to learn more

icare stands by to support customers impacted by bushfires

icare extends its deepest sympathies to everyone affected by the raging fires across New South Wales. We appreciate this is a difficult time and we’re here to help.  We encourage our customers who have been impacted by the fires to reach out to us when it is safe to do so to discuss how we can support you through these difficult circumstances.  Our teams are standing by to assist you with managing the payment of your premium. Please don’t hesitate to get in touch on 13 44 22.

Submitting your Actual Wages Declaration – important tip

Help us help you keep your policy up to date by sending us your Declaration of Actual Wages form on time and in the right format. If you’re sending it to us via email, please scan your completed form in full, in page order, and email it to us as a pdf.  Be sure to include your policy number in the subject line of the email. This will help avoid processing delays.

Need to confirm your insurance cover?

There are 2 ways you can do this:

  • Use our Employer Look Up tool for instant, up to date verification of your cover, or, 
  • Call us on 13 44 22 or email We'll provide you with a Certificate of Currency that reflects the details we have on hand for your business.

If things have changed and you need to update your Certificate of Currency we’re here to help. Remember that personally altering your Certificate of Currency after it has been issued by icare is a breach of the Workers Compensation Act 1987 and can result in a hefty fine. Please get in touch so we can assist you.

Premium updates 2019-20 policy year

We've made changes to workers insurance premiums to reflect the most recent performance of the scheme, and to help keep it sustainable into the future.

What's changed?

You Asked

You Asked is a regular column where we provide answers to your burning questions about all things policy and premium.

Visit recent Q&As

Injury prevention and management

We reward safe employers with lower premiums. 

Contact the team at to find out how icare can help your business reduce workplace injuries and in turn, reduce your premiums.

We also understand how important it is to NSW employers to get their people back to work quickly and safely when an injury does occur.

icare’s Injury Management Program provides important information about how icare and its partners will work with employers to achieve this. It reflects icare’s new claims model, outlining the support available and what steps will be taken to help injured workers achieve a safe recovery at work, or manage their ongoing care and support if they’re not able to return to work in the short or long term. This information will assist you with developing a return to work program suitable for your business.

News and stories

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