Industry specific net promoter scores
View results from icare's latest surveys
icare workers insurance continue to collaborate with industry bodies on initiatives that better align services and expertise to industry needs. icare has also been working closely with industry groups looking at opportunities to provide a better customer experience to the employers and workers (injured workers) of NSW.
Using data from survey responses collated over a two year period, icare workers insurance has been able to provide an overview of our customers' experience across a number of industry segments.
The data provides insight into several customer service metrics as well as mean expectation and effort score. Mean expectation and Customer Service are scored on a scale of 1 - 5. Customer effort is scored on a scale of 0 - 10.
More information about the program and how NPS is calculated, can be found on the workers insurance customer experience page.
Download the overview for your industry
- Accommodation, Cafes and Restaurants 0.3 MB (pdf)
- Agriculture, Forestry and Fishing 0.7 MB (pdf)
- Communication Services 0.4 MB (pdf)
- Construction 0.4 MB (pdf)
- Cultural and Recreational Services 0.6 MB (pdf)
- Education 0.4 MB (pdf)
- Electricity, Gas and Water Supply 0.4 MB (pdf)
- Finance and Insurance 0.4 MB (pdf)
- Government, Administration and Defence 0.7 MB (pdf)
- Health and Community Services 0.4 MB (pdf)
- Manufacturing 0.5 MB (pdf)
- Mining 0.8 MB (pdf)
- Personal and Other Services 0.3 MB (pdf)
- Property and Business Services 0.4 MB (pdf)
- Retail Trade 0.4 MB (pdf)
- Transport and Storage 0.5 MB (pdf)
- Wholesale 0.4 MB (pdf)