Reducing the impact of customer aggression during COVID-19

Learn how to de-escalate stressful situations and how to recover when staff are impacted by aggressive customers.

A woman smiling at the camera handing back change in a garden centre.
icare, in conjunction with Griffith University have developed the Respect & Resilience Program which provides knowledge and awareness to help minimise the impact of customer aggression on employees during the COVID-19 crisis and beyond.

Respect & Resilience webinar for essential workers

Managing customer aggression in the context of COVID-19. Facilitated by Melanie Davis and Dr Samantha Ferguson from RISE Research Group, Griffith University and hosted by Sara Kahlau Group Executive Customer and Community, icare.

If you need help accessing this video content, please email accessibility@icare.nsw.gov.au.

Testimonials

“I found the webinar very informative and a great tool that will assist in the current COVID-19 environment.”
Glen Warner Business Development Manager, Australian Mutual Bank

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