Authorised Provider Model

The Authorised Provider Model was established to meet the needs of larger employers by providing them with a choice of claims service provider.

Since 2018, icare has partnered with Allianz and its large employers to pilot and test the Authorised Provider Model. Key learnings from the pilot have informed changes to the design of the model which provides choice and flexibility for eligible employers.

Employer Eligibility

Eligible employers:
  • Have an Average Performance Premium (APP) or Basic Tariff Premium (BTP) that exceeds $500,000; or
  • Are a part of a group with a Group Average Performance Premium (GAPP) or Group Basic Tariff Premium (GBTP) that exceeds $500,000.

Eligible employers also include employers who have new claims currently managed by Allianz or GIO.

Providing consistent and sustainable claims services for eligible employers

icare's authorised providers offer eligible employers consistent claims services that deliver customer-centric experiences and fair outcomes for injured workers in a sustainable way.

In addition to the services eligible employers receive for the price of their premium, they may negotiate value-added services directly with their authorised provider. In some instances, value-added services may involve an additional fee that is not included in the price of their premium.

Authorised providers are empowered to make claims decisions in line with the Claims Management Decision Framework.

The authorised providers

icare has appointed Allianz, GIO and QBE as authorised providers. icare has selected these authorised providers from its current claims service providers as they meet icare's authorisation requirements.

You can contact icare's authorised providers as follows:

Allianz

General enquiries:

Email: nswauthorisedprovider@allianz.com.au

New claim lodgement:

Online: Make a Workers Compensation claim (for employers using icare's claims management system)

Phone: 1300 360 595 (8:30am to 5pm Monday to Friday)

Email: AllianzNewClaims@icare.nsw.gov.au

Mail: Locked Bag 2099, North Ryde BC, NSW 1670

GIO

General enquiries:

Phone: 1800 662 136

Email: keyaccountmanagement@gio.com.au

New claim lodgement:

Online: Make a Workers Compensation claim (for employers using icare's claims management system)

Phone: 13 10 10 (8:30am to 5pm Monday to Friday)

Email: GIONewClaims@icare.nsw.gov.au

Mail: Locked Bag 2099, North Ryde BC, NSW 1670

QBE

General enquiries:

Phone: +61 2 8862 8099 (8:30am to 5pm Monday to Friday)

Email: nswauthorisedprovider@qbe.com

New claim lodgement:

Online: Make a Workers Compensation claim

Phone: 133 723 (8:30am to 5pm Monday to Friday)

Email: QBEnewclaims@icare.nsw.gov.au

Mail: Locked Bag 2099, North Ryde BC, NSW 1670

How to nominate an authorised provider

From 1 July 2020, eligible employers can transfer on their policy renewal date with 14 days' notice.

Eligible employers requiring more information on how to nominate or transfer to an authorised provider should contact us at AuthorisedProvider@icare.nsw.gov.au

Once icare accepts the nomination, the authorised provider will contact the eligible employer to arrange their transfer. 

For more information on how to nominate or transfer to an authorised provider, please contact us at AuthorisedProvider@icare.nsw.gov.au.

icare's claims management system

QBE began managing new claims on icare's claims management system on 1 May 2020. Allianz and GIO began managing some employers' new claims on icare's claims management system between 1 August 2020 and 1 October 2020. All providers will manage new claims on icare's system from 1 October 2020.

icare will progressively transfer historical workers compensation claims data to the icare claims management system over time.

Until then, historical claims data will remain on the existing provider's system.

More information

For more information on the Authorised Provider Model, please refer to our FAQs or contact AuthorisedProvider@icare.nsw.gov.au.

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