Authorised Provider Model

The Authorised Provider Model was established to meet the needs of larger customers by providing them with a choice of claims service provider.

In 2018/19, icare partnered with Allianz and its large customers to pilot and test the Authorised Provider Model. Key learnings from the pilot have informed changes to the design of the model which provides further choice and flexibility for eligible customers.

Choice for eligible customers

icare’s authorised providers will offer eligible customers consistent claims services that deliver customer-centric experiences and fair outcomes for injured workers in a sustainable way.

In addition to the services eligible customers receive for the price of their premium, they may negotiate tailored, added-value services directly with their authorised provider. In some instances, tailored services may involve an additional fee that is not included in the price of their premium.

The authorised providers

icare has appointed Allianz, GIO and QBE as authorised providers. icare selected these authorised providers from its current claims service providers as they meet icare’s authorisation requirements.

Allianz and GIO commenced as authorised providers on 1 February 2020.

QBE will commence as an authorised provider on 1 May 2020.

You can contact icare's authorised providers as follows:

Allianz

New business enquiries:

Phone: +61 2 8258 6601
Email: nswauthorisedprovider@allianz.com.au

New claim lodgement enquiries:

Phone: 1300 360 595
Email: firstreport@allianz.com.au

GIO

New business enquiries:

Phone: 1800 662 136
Email: keyaccountmanagement@gio.com.au

New claim lodgement enquiries:

Online: Make a Workers Compensation Claim GIO
Phone: 13 10 10
Email: wcclaims@gio.com.au
Fax: 1300 733 677
Mail: GPO Box 1464, Sydney NSW 2001

QBE

New business enquiries:

Phone: +61 2 8862 8099
Email: nswauthorisedprovider@qbe.com

Phased approach for a smooth delivery

To allow for a smooth delivery, icare is taking a phased approach to transfers.

Phase one: Eligible customers

Phase one eligible customers:

  • have an Average Performance Premium (APP) or Basic Tariff Premium (BTP) that exceeds $1,000,000 for the most recently issued renewal period; or 
  • are part of a group with a Group Average Performance Premium (GAPP) or a Group Basic Tariff Premium (GBTP) that exceeds $1,000,000 for the most recently issued renewal period.

Phase one eligible customers can transfer to an authorised provider before their policy renewal date, as follows:

Transfer date option Nomination deadline
1 April 2020 15 March 2020
1 May 2020 15 April 2020
1 June 2020 1 May 2020
30 June 2020 1 May 2020

From July 1 2020, phase one customers can transfer on their policy renewal date with 15 days' notice.

Phase two: Eligible customers

Phase two eligible customers:

  • have an Average Performance Premium (APP) or Basic Tariff Premium (BTP) that exceeds $500,000; or
  • are part of a Group with a Group Average Performance Premium (GAPP) or Group Basic Tariff Premium (GBTP) that exceeds $500,000.

From 18 February 2020, phase two eligible customers will be able to nominate their choice of authorised provider and transfer their new claims management on their policy renewal date on or after 30 June 2020. 

Phase two eligible customers will also include customers who have new claims currently managed at Allianz and GIO.

For both phases, claims lodged prior to transfer to the authorised provider will remain with the existing provider until all claims are migrated onto the icare claims management platform. All eligible customers will use the authorised provider’s existing claims management platform until the icare platform becomes available.

Customers who would like to remain with their existing provider do not need to complete a nomination form or take any action.

Nomination forms

Phase one eligible customers were emailed a nomination form to complete on 28 November 2019.

Phase two eligible customers were emailed a nomination form to complete on 18 February 2020.

Once a nomination is confirmed and accepted, eligible customers will be contacted by the authorised provider for transfer.

For more information on how to nominate and transfer please contact us at AuthorisedProvider@icare.nsw.gov.au.

More information

We'll keep you regularly updated, if you have any questions, please read our list of FAQs or contact AuthorisedProvider@icare.nsw.gov.au.

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