Authorised Provider model
The Authorised Provider model offers larger employers a choice of claims service provider.
icare's claims service providers offer eligible employers consistent claims services that deliver fair and equitable outcomes for both injured workers and employers.
Learn more about our claims management service model
Claims service providers under the Authorised Provider model
The three providers are Allianz, GIO and QBE.
EML remains the default claims service provider for the Nominal Insurer scheme. They will continue to provide new claims management services to eligible employers who do not nominate a different claims service provider. Eligible employers can also nominate to transfer to EML as their chosen claims service provider.
All claims service providers are expected to make consistent claims decisions that deliver fair outcomes in line with the Claims Management Decision Framework.
For information on the services that eligible employers under the Authorised Provider model receive from their provider for the price of their premium, please refer to our Service catalogue for Large Employers (PDF 2 MB).
In addition to the services eligible employers receive for the price of their premium, they may negotiate value-added services directly with their chosen claims service provider. In some instances, value-added services may involve an additional fee that is not included in the price of their premium.
Employer eligibility
Eligible employers:- Have an Average Performance Premium (APP) or Basic Tariff Premium (BTP) that exceeds $500,000; or
- Are a part of a group with a Group Average Performance Premium (GAPP) or Group Basic Tariff Premium (GBTP) that exceeds $500,000.
Eligible employers also include employers who have new claims currently managed by Allianz or GIO.
How to nominate a claims service provider
Eligible employers can transfer to a different claims service provider on their policy renewal date with 14 days' notice.
Once icare accepts the nomination, the claims service provider will contact the eligible employer to arrange their transfer.
Any claims lodged prior to transferring to claims service provider will remain with the existing provider until icare migrates all historical claims data onto icare's claims management system.
Eligible employers requiring more information on how to nominate or transfer to a different claims service provider should contact us at AuthorisedProvider@icare.nsw.gov.au.
icare's claims management system
All claims service providers manage new claims on icare's claims management system.
icare will progressively transfer historical workers compensation claims to the icare claims management system over time.
Until then, historical claims will continue to be managed by the existing claims service provider.
- Can I transfer twice in a 12-month period?
- Will claims service providers operate under the same policy and premium model?
- Do all policies under a group policy need to be included with the same claims service provider?
- What happens if one of the policies under a group is divested?
- What employer reporting does icare provide?
Frequently asked questions
More information
Contact a claims service provider
Allianz
Call: 1300 130 664
Hours: 8:30am–5pm, Monday to Friday
General enquiries:
nswauthorisedprovider@allianz.com.au
Claim enquiries lodged using icare's system:
AllianzClaims@icare.nsw.gov.au
Claim enquiries for employers not using icare's system:
firstreport@allianz.com.au
New claim notifications
Email: AllianzNewClaims@icare.nsw.gov.au
Web: Notify Allianz of an injury
GIO
Call: 13 10 10
Hours: 8:30am–5pm, Monday to Friday
General enquiries:
keyaccountmanagement@gio.com.au
Claims enquiries for employers using icare's system:
GIOClaims@icare.nsw.gov.au
Claim enquiries not lodged on icare's system:
wcclaimsnsw@gio.com.au
New claim notifications
Email: GIONewClaims@icare.nsw.gov.au
Web: Notify GIO of an injury
QBE
Call (claims enquiries): 13 37 23
Call (general enquiries): +61 2 8862 8099
Hours: 8:30am–5pm, Monday to Friday
General enquiries:
nswauthorisedprovider@qbe.com
Claims enquiries:
QBEclaims@icare.nsw.gov.au
New claim notifications
Email:
QBEnewclaims@icare.nsw.gov.au
Web: Notify QBE of an injury