Information for brokers

Brokers and industry groups maintain an important role in the workers insurance industry.

Brokers and industry groups maintain an important role in the workers insurance industry. In recognising this important role, icare’s Broker, Employer & Industry Engagement Team works with brokers and employers to ensure customers are not only informed about the latest developments in workers insurance, but also provided access to industry expertise and resources that add value to customers.

We understand that employers and industries are different; they have different needs and goals. Our objective is to work with our broker, employer and industry partners to pinpoint opportunities that guide and support customers as we build, implement and promote initiatives that reduce premiums and foster safer workplaces.

Our new broker channel

Brokers will soon be able to access:

  • A simple interface to buy and renew workers insurance policies online
  • Consolidated policy information in one place, ensuring transparency and accuracy
  • Access policy and billing information through our dedicated Customer Support Centre.

For more information, talk to a customer service representative today on 13 44 22

    Frequently asked questions

  • What is a letter of appointment and when is it required?
    The letter of appointment confirms an employer has appointed a broker or consultant as their authorised delegate for their workers insurance program. 
  • What is a letter of authority and when is it required?

    The letter of authority confirms that the appointed broker or consultant has the employer’s permission to access specific policy-related information, which is described in the letter. It confirms that they have authority to access/use this policy-related information to provide their services to the employer.

    A letter of authority can also be used when an employer already has a broker but has authorised another broker to do a specific piece of work without formally appointing them. 

  • What should be included in an email or letter of appointment or authority?
    • Policy number/s
    • Group number
    • Policy name/s
    • Name of broker / consultant
    • Effective date
    • Signatures, including electronic signatures of those giving and receiving authority/appointment
    • Email and address of those receiving authority/appointment
  • Where do i send my completed letter of appointment?

    You can send your completed letter of appointment to: underwriting.operations@icare.nsw.gov.au

    Please ensure that the customer policy/reference number and broker name are clearly visible.

  • How do i renew the policy for a small employer?
    1. Check the details on the icare policy renewal letter. This letter is issued 28 days prior to renewal.
    2. Contact icare if you need to amend any details.
    3. Complete and return the Declaration of Actual Wages form. This form is issued by icare. It includes the return email / postal address.

    icare will send the employer an invoice and a Certificate of Currency for the renewal period. icare will send the employer the Actual Wages Declaration, and, after the completed form is returned, icare will make final adjustments to the previous year’s policy.

  • Who do i phone if i have enquiries?

    If you have individual policyholder enquiries, including questions about individual policies, premiums and claims, you can contact our Customer Support Centre on: 13 44 22.

    If you have corporate account enquiries, for customers with an Average Performance Premium (APP) of $250,000 and above, including enquiries about premium and injury prevention strategies, you can contact our insurance specialist team on: 13 55 22.

    Brokers will be required to answer a set of identifying questions to discuss a policy and a letter of appointment will be required before information will be provided.

  • Who can i email for further information?

    icare has a dedicated relationship engagement team that is able to assist you. If you would like to contact any of our team members, please refer to the below contact options.

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