Feedback and complaints: Sporting Injuries

Let's talk about it.

If you're unhappy about something or wish to make a complaint, talk to your Sporting Injuries policy or claims contact. They may be able to rectify your concerns immediately.

If you'd prefer, you can also use the complaints form, phone, post or email us using the details below:

Policy

Phone: 02 7922 5392

Email: sportinginjuries@icare.nsw.gov.au

Mail:
Sporting Injuries
Locked Bag 2906
Lisarow NSW 2250

Claims

Phone: 1800 221 960

Email: wiclaims@icare.nsw.gov.au

Mail:
Sporting Injuries
Locked Bag 2906
Lisarow NSW 2096

Feedback and complaints form

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  • What help can I get to make a complaint?

    Your family member, friend or representative can talk to us on your behalf.

    You can also make a complaint in your preferred language. Let us know if you'd like to use an interpreter to speak to us or if you'd like any documents translated. You can also call Associated Translators and Linguists on (02) 9231 3288.

  • When will you respond to my complaint?

    We aim to get back to you within five business days of receiving your complaint. We'll provide you with the outcome within 21 business days from when we first received your complaint.

    You can also give anonymous feedback; however, we won't be able to tell you the outcome of any action we have taken.

  • Who should I contact if I’m still unhappy?

    If you are not satisfied with the complaint outcome, let us know so we can escalate your complaint and resolve your concerns internally.

    Once we've reviewed the outcome, if you are not satisfied with how your complaint was managed, you can contact the NSW Ombudsman.

    NSW Ombudsman

    The NSW Ombudsman is independent and impartial. Its role is to make sure NSW agencies, including icare, are doing their jobs properly and meet their responsibilities to the community. You can contact the NSW Ombudsman directly:

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