Quoting for claims work

Our Claims Quoting System (CQS) allows you to register interest in providing a quote on any of our current claims.

All you need to do is select a project from the list below and follow the instructions to register your interest for the work.

After you’ve registered, we’ll check your eligibility profile matches the project requirements and that your current open job limits allow you to proceed with registering your interest on specific claims.

We’ll also check to make sure you are located reasonably close to the project.

We then shortlist three builders and two reserve builders to provide quotes.

A building consultant will be appointed by us to provide a scope of work to selected builders for each claim. The consultant also plays the role of point of contact for you if you have any queries.

Successful bids

The homeowner selects the builder and if you’re successful (refer to Gallagher Bassett), the Claims Manager will tell you what we’ll pay and if there is any payment due from the homeowner.

Any insurance funds will be paid before the homeowner uses their own funds.

You will have to have to enter into a new building contract with the homeowner if the work is in excess of $5,000.

Where the work exceeds $20,000, you will also be required to provide a new Certificate of Insurance as the original policy will not cover any work you undertake.

If you discover additional defective work needs to be done once you have started the work, you will need to inform the Claims Manager and building consultant who will then confirm if the additional work forms part of the claim.