Website and accessibility

View website and accessibility data from the icare website

icare uses website accessibility features in accordance with the Web Content Accessibility Guidelines (WCAG).

This allows people living with a disability to have an easy experience when visiting our site.

We also use a 27-language translation tool for members of our culturally and linguistically diverse (CALD) communities.

August 2018 — summary

Most viewed sections of the website

The most viewed sections of the website after the homepage were:

  • Employers pages
  • Contact us
  • Treatment & Care
Most viewed section of the website in ascending order - Homepage, employers, Contact US, Treatment and care, Builders and homeowners, About us, Search results, News and stories, Government agencies and complaints.

Website users by hour

Website usage exceeded 4000 users per hour, between the hours of 8 am and 5 pm. The highest traffic was between 2 pm and 3 pm, when it averaged 9664 users.

Language translation

Foreign language translations was selected 97 times:

  • 36 % Chinese (Simplified)
  • 19.5 % Chinese (Traditional) 
  • 7.2 % Korean
97 people in total used the website translation feature - 35 used Chinese simplified, 19 used Chinese traditional, 7 Japanese, 6 Hindi, 4 Spanish, 3 Italian, 3 Korean, 16 used others,

Pages where ReadSpeaker has been used

ReadSpeaker feature was used 818 times to listen to the content of pages. The top 3 pages where it was used most were:

  • Get a Workers Compensation Insurance Quote page with 119 ReadSpeaker usages
  • World Class Insurance & Care Services for the People of NSW page with 66 ReadSpeaker usages
  • Declaring Wages to Calculate Workers Compensation Insurance page with 65 ReadSpeaker usages

Accessibility features

Accessibility features were used 51 times.


The most selected accessibility font was:

  • 56.8 % selected icare Default
  • 23.5 % selected Open Dyslexic
  • 9.8 % selected Arial
Of the 51 people who used the font feature in accessibility options - 29 chose default, 12 chose open dyslexic, 5 chose arial, 3 chose times new roman and 2 chose system default.

High Contrast types 

The most selected High Contrast type were:

  • 47.1 % Turn off (False) High Contrast
  • 33.3 % Turn on (True) High Contrast
  • 19.6 % Turned on Night Mode
Of the 51 people who used the high contrast feature 24 picked the false option, 17 picked the true option and 10 picked the night mode option.