Sara Kahlau

Group Executive, Customer and Community

With a background in strategy consulting, Sara leads icare’s customer and community teams to deliver an enterprise wide insights-to-innovation-capability. Her prior experience spans general and life insurance, asset management, manufacturing and transport, with a focus on global growth strategies, customer centric operating models, and organisational efficiency.

In her role as Group Executive Customer & Community, Sara drives continuous improvement across operating lines through delivery of customer insights, customer experience (CX) design, community engagement, and social investments through the icare Foundation.