icare CASE Awards

Recognising and rewarding outstanding service delivery in the NSW workers compensation industry.

The icare Care and Service Excellence (CASE) Awards is an opportunity to recognise, celebrate and reward outstanding service delivery, performance and innovation in the NSW workers compensation industry.

To achieve this aim, the CASE Awards:

  • Acknowledge outstanding contribution to the workers’ compensation scheme and its stakeholders by icare claims managers, service and rehabilitation provider case managers, workers compensation brokers, and risk management providers in NSW
  • Encourage and support continuous improvement
  • Encourage innovation and process improvements to the Scheme
  • Promote workers compensation as an industry of choice
“The CASE Awards keeps evolving to recognise how dynamic our industry is – the stories, innovation and the dedication to excellence is more evident now than ever before.”
John Nagle, Interim CEO and Managing Director, icare

    More about the awards

  • Key dates

    Key dates for the 2018 icare CASE Awards: 

    • 1 August - nominations open and tickets on sale
    • 21 September - nominations close
    • 8 October - finalists notified
    • 13 November - CASE Awards 2018 Gala Dinner
  • Who is eligible to enter

    Entry for the CASE Awards is open to employees employed by a service provider of icare for a period of at least six months. 

  • Awards presentation

    Awards are presented to winners at the annual icare Care and Service Excellence Awards (CASE Awards) Gala Dinner.

    Hosted by icare, the evening is a celebration of outstanding performance and innovation in the workers compensation industry across NSW. With over 500 guests, the CASE Awards is a must attend industry event.

    The 2018 CASE Awards Gala Dinner will be held on Tuesday 13 November at the Grand Ballroom, ICC Sydney.

    Our past winners

  • 2017 winners

    In 2017, we recognised and encouraged outstanding performance and innovation by individuals and teams through these award categories.

     Category Winner
    Young care and service professional of the year Margaret, Allianz Australia Workers Compensation NSW
    Outstanding care and service by an individual - Care and support

    Shaun, RehabCo

    Eloise, Allianz Australia Workers Compensation NSW

    Outstanding care and service by an individual - Specialist care services Lhing, QBE
    Outstanding care and support by a team Recovering Independence Services (RIS) Team, EML
    Excellence and innovation in injury management Proactive and Early intervention Approach to PTSD - TMF, EML
    Excellence in improving employer performance

    Altius Group

    Aon Risk Solutions

    Lifetime achievement Leo Demer, JLT Australia and New Zealand
    Customer excellence IOH Injury Occupational Health Pty Ltd

    Surnames have been omitted for the individual’s privacy.

  • 2016 winners

    In 2016, we recognised and encouraged outstanding performance and innovation by individuals and teams through seven award categories.

     Category Winner
    Outstanding new starter Eryn, Allianz
    Outstanding contribution by a team Insight, EML TMF
    Contribution by an individual Sam, QBE
    Excellence and innovation in injury management North Coast Safety Network, QBE
    Excellence in improving client performance Jardine LT
    Services to icare workers insurance Mark and Peter, QBE
    Services to icare self-insurance EML TMF Death & Disability (D&D) Project Team

    Surnames have been omitted for the individual’s privacy.

  • 2015 winners

    icare has proudly named the winners of the inaugural 2015 icare CASE Awards.

     Category Winner
    Outstanding new starter David, Employers Mutual
    Outstanding contribution by a team Serious Injury Management Team, CGU
    Outstanding contribution by an individual Sandra, CGU
    Excellence and innovation in injury management Psychological Management Framework, Allianz
    Excellence in improving client performance Kosta, CGU
    Services to icare workers insurance Michael, GIO

    Surnames have been omitted for the individual’s privacy.