Medical Support Panel (MSP)
The aim of the MSP is to leverage specialist medical expertise to improve health outcomes and the experience for injured workers and employers.
The aim of the MSP is to leverage specialist medical expertise to improve health outcomes and the experience for injured workers and employers.
By reviewing case information, the MSP medical specialists can make timely treatment and medical causation recommendations, assisting case managers in the comprehensive medical management of an injured workers claim.
For an employer and worker this means faster treatment approval for medical interventions and therefore anticipated faster return to work.
There are two referral pathways to the MSP. The case manager will refer a claim to the MSP through the most appropriate pathway for the claim and its circumstances.
MSP pathways
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In-depth referral
This referral pathway is used to address medical guidance into complex claims that will require more time to review excess documentation, speak to stakeholders as required and provide a more in-depth medical claims review.
The in-depth referral pathway is a requirement for all requests for 'new and novel' treatments like stem cell therapy.
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Consult
An individual phone appointment with an MSP specialist to discuss medical concerns on a claim. These appointments are up to 30 minutes in duration and can be booked by a case manager or injury management specialist.
MSP process
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Case manager refers a claim to the MSP
If a case manager/injury management specialist has questions about a medical aspect of a claim, they'll refer it to the MSP.
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MSP specialist reviews the claim
Our MSP specialists review relevant case information to make their recommendations.
MSP specialists will only consider the questions asked in the referral of the claim. They will not review other non-medical aspects of the claim.
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MSP provides their recommendations to the case manager
Once the claims service provider receives the MSP recommendation, they apply the legislation, and the claims management decision framework to make a decision on the claim.
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The case manager will explain the MSP's recommendation and their final decision to stakeholders
Turnaround time is five days.