Our story

Find out more about who we are and what we do.

At icare, we deliver best in class insurance and care services to the businesses, people and communities of NSW. 

Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.

We provide workers compensation insurance to more than 326,000 public and private sector employers in NSW and their 3.6 million employees.

In addition, we insure builders and homeowners, provide treatment and care to people severely injured on NSW roads and protect more than $193 billion of NSW Government assets, including the Sydney Opera House and the Sydney Harbour Bridge, schools and hospitals.

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Events

icare hosts events throughout the year, including prestigious icare Care and Service Excellence (CASE) Awards.

 


Annual reports

Our annual report outlines what icare has achieved over the financial year. We also explain how we have managed our resources to achieve our purpose of delivering best in class insurance and case services.

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Publications

icare produces a range of publications that demonstrate our values and breadth of work in the NSW community.

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Research

icare actively participates in research, partnering with major institutions to ensure that we are a driving force for change.

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Initiatives

We invest in initiatives that help us improve the services we provide and the overall customer experience.


Data insights

We're collecting information on how you use icare's services so we can improve your experience.

Claims model Website and accessibility Workers Insurance claims performance