icare CASE Awards

Recognising and rewarding outstanding service delivery in the NSW workers compensation industry.

icare’s Care and Service Excellence Awards celebrate those organisations and individuals making outstanding, positive contributions to the delivery of insurance and care services for the people, businesses and communities of NSW.

Whether you are providing services to people injured at work or in motor accidents on NSW roads, employers or service providers we want to recognise your commitment to achieving the best outcome for your customers.

By bringing together our sector’s highest performers and acknowledging their achievements, the CASE Awards aim to:

  • Recognise and celebrate the highest standards of commitment to providing better outcomes for customers
  • Encourage and support continuous improvement in the NSW insurance and care sector
  • Encourage innovation and process improvements in the delivery of insurance and care services in NSW
  • Acknowledge the initiative and effort of industry professionals who have achieved beyond expectation.
  • Promote the NSW insurance and care sector as an industry of choice

"Since its inaugural event in 2015, the icare CASE Awards have provided a platform to recognise and celebrate the achievements of the many people and organisations that every day support the people of NSW, often in very challenging and complex situations. icare is proud to provide the CASE Awards recognition to the many quiet achievers that are helping transform and improve insurance and care services across the state.”
John Nagle, CEO and Managing Director, icare

    More about the Awards

  • Key dates
    Key dates for the 2019 icare CASE Awards:
    • 1 July - nominations open and tickets on sale
    • 1 September - nominations close
    • 1 October - finalists notified
    • 7 November - CASE Awards 2019 Gala Dinner
  • Who is eligible to enter

    Entry for the CASE Awards is open to employees employed by a service provider of icare for a period of at least six months. 

  • Awards presentation
    Awards are presented to winners at the annual icare Care and Service Excellence Awards (CASE Awards) Gala Dinner.

    Hosted by icare, the evening is a celebration of outstanding performance and innovation in the workers compensation industry across NSW. With over 700 guests, the CASE Awards is a must attend industry event.

    The 2019 CASE Awards Gala Dinner will be held on Thursday 7 November at the Grand Ballroom, ICC Sydney.

2019 winners

In 2019, we recognised and encouraged outstanding performance and innovation by individuals and teams through these award categories.

 Award Winner
Young Professional of the Year - Care & Service Alexandra Galassi, Allianz
Outstanding Individual – Care & Service (Care and Support) Ellen Watson, WorkFocus Australia
Outstanding Team – Care & Service (Care and Support) The Northern Regional Workers Compensation Claims Team, Allianz
Outstanding Team- Care & Service (Specialist Care Services) Sargood on Collaroy
Excellence and Innovation in Injury Management Health at Home (HAH), Pinnacle Rehab
Excellence in Improving Employer Performance Gallagher Workplace Risk & True Alliance
 Excellence in Social Impact  A/Prof Samuel Harvey and the Workplace Mental Health Research Program at the Black Dog Institute
Excellence in Injury Prevention Embedding the JB Culture into our Safety Culture JB Hi-Fi
Customer Excellence Beneco
Lifetime Achievement Michele Casci, EML
 CASE Award Beneco

    Our past winners

  • 2018 winners

    In 2018, we recognised and encouraged outstanding performance and innovation by individuals and teams through these award categories.

     Award Winner
    Young Professional of the Year Rachel Biddiscombe, WorkFocus Australia
    Outstanding Individual – Care & Service (Care and Support) Chenara Hill, QBE Insurance Group Limited
    Outstanding Individual – Care & Services (Specialist Care Services) Liz Brownlee, Wise OT Solutions Pty Ltd
    Outstanding team – Care & Service (Care and Support) Allianz NSW Workers Compensation Customer Experience Team, Allianz Australia
    Outstanding team – Care & Services (Specialist Care Services) NSW Consulting Team, Gallagher Bassett
    Excellence and Innovation in Injury Management Positivum™ assessment and health coaching, IPAR Rehabilitation Pty Ltd
    Excellence in Improving Employer Performance Gallagher Workplace Risk, Gallagher
    Excellence in Injury Prevention Buildcorp Group Pty Ltd, and Komatsu Mining Group
    Customer Excellence I-MED Radiology Network
    Lifetime Achievement Mark Pittman, Allianz Australia
  • 2017 winners

    In 2017, we recognised and encouraged outstanding performance and innovation by individuals and teams through these award categories.

     Category Winner
    Young care and service professional of the year Margaret, Allianz Australia Workers Compensation NSW
    Outstanding care and service by an individual - Care and support

    Shaun, RehabCo

    Eloise, Allianz Australia Workers Compensation NSW

    Outstanding care and service by an individual - Specialist care services Lhing, QBE
    Outstanding care and support by a team Recovering Independence Services (RIS) Team, EML
    Excellence and innovation in injury management Proactive and Early intervention Approach to PTSD - TMF, EML
    Excellence in improving employer performance

    Altius Group

    Aon Risk Solutions

    Lifetime achievement Leo Demer, JLT Australia and New Zealand
    Customer excellence IOH Injury Occupational Health Pty Ltd

    Surnames have been omitted for the individual’s privacy.

  • 2016 winners

    In 2016, we recognised and encouraged outstanding performance and innovation by individuals and teams through seven award categories.

     Category Winner
    Outstanding new starter Eryn, Allianz
    Outstanding contribution by a team Insight, EML TMF
    Contribution by an individual Sam, QBE
    Excellence and innovation in injury management North Coast Safety Network, QBE
    Excellence in improving client performance Jardine LT
    Services to icare workers insurance Mark and Peter, QBE
    Services to icare self-insurance EML TMF Death & Disability (D&D) Project Team

    Surnames have been omitted for the individual’s privacy.

  • 2015 winners

    icare has proudly named the winners of the inaugural 2015 icare CASE Awards.

     Category Winner
    Outstanding new starter David, Employers Mutual
    Outstanding contribution by a team Serious Injury Management Team, CGU
    Outstanding contribution by an individual Sandra, CGU
    Excellence and innovation in injury management Psychological Management Framework, Allianz
    Excellence in improving client performance Kosta, CGU
    Services to icare workers insurance Michael, GIO

    Surnames have been omitted for the individual’s privacy.